FAQ

Subscriptions

Get Origin’s fresh, high-quality coffee delivered to your door every month. Plus, enjoy exclusive discounts, early access to new products, and free shipping.

Yes! We’ll send a reminder in advance of each shipment letting you know how to change up your subscription. You can change your coffee, quantity, or bag size. Skip an order, choose a future order date, or cancel anytime.

Roaster’s Pick is a subscription tier in which our freshest single origin coffees are delivered right to your door at whatever cadence you choose. These coffees are hand selected by the fine folks who source, cup, and roast our coffees and represent some of the finest coffees we offer. The coffee changes every two weeks and includes exclusive coffees you can only access through Roaster’s Pick.

Our subscriptions come with 3 frequency options

  • Monthly 
  • Every 2 Months
  • Every 3 Months

Coffee

1 bag can make up to 24 cups, which comes out to less than $1 per cup.

Coffee beans do not spoil in the traditional sense, but they can lose their flavor over time if they are not stored properly. The best way to store coffee beans is in a cool, dry place, such as a cupboard or cabinet away from a heat source. It is also important to store coffee beans in an airtight container to prevent them from absorbing moisture or other odors.

We do not recommend storing coffee beans in the freezer or refrigerator, as the moisture in these areas can accelerate flavor loss.

Here are some additional tips for storing coffee beans:

  • Buy coffee beans in small quantities so that you can use them up before they lose their flavor.
  • Grind your coffee beans just before brewing to get the freshest flavor.
  • Store your coffee maker in a cool, dry place.
  • Clean your coffee maker regularly to remove any build-up of coffee oils or residue.

 

Follow these tips, and enjoy a fresh, flavorful coffee every time you brew.

Yes, we offer wholesale and bulk coffee options for businesses and organizations.

We recommend using our coffee within 30 days of roasting, for the best flavor. After that, the distinct and complex flavors may start to fade. Store your coffee in a cool, dry place, away from heat and light. The bags we ship our coffee in are great for keeping it fresh for up to 60 days, unopened.

Orders

We know that fresh coffee is important to our customers, so we strive to get orders shipped as soon as possible. However, due to the nature of roasting coffee and the ever-changing demand, our processing times can vary between 24 and 72 hours after the order is placed. Additionally, we do not ship on weekends or holidays, which may add to your order processing time.

Once your order is fulfilled, your tracking number will automatically populate in the Order History section of your account. If you do not have an account, you will still receive an email with your tracking number once your order is fulfilled.

Please note that once your package leaves our facility, it is subject to possible delays from the shipping carrier.

If you do not receive any updates about your order, please contact our Customer Support Team.

All Retail orders are roasted and shipped from our coffee shop and roaster in Arlington!

1101 S Joyce St B33, Arlington, VA

Yes, as long as it is still processing and hasn’t begun being picked and packed, we can assist in updating your order.

However, please note that we cannot guarantee that we will be able to accommodate any changes, once the order is placed. If your order has already begun being picked and packed, it is unfortunately out of our hands, and we will no longer be able to update it or cancel it.

Yes, as long as it is still processing and hasn’t begun being picked and packed, we can assist in cancelling your order. 

However, please note that we cannot guarantee that we will be able to accommodate any changes, once the order is placed. If your order has already begun being picked and packed, it is unfortunately out of our hands, and we will no longer be able to update it or cancel it.

Still have questions?